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1. What happens to my Link+ checkouts and holds during the temporary closure?

Like the Alameda County Library, most other Link+ libraries are also temporarily closed. Requesting has been suspended across all Link+ libraries.

Please hold on to all of your Link+ checkouts until the library reopens. You will not be billed for items that would have been due during our closure and you will not be charged a daily overdue fine.

In addition, we have made the following temporary changes:

• All Link+ checkouts are now eligible for 21-day loans and three (3) renewals.
• All eligible Link+ checkouts will be renewed automatically three days prior to their due date.
• If you currently have an overdue Link+ item or have run out of renewals, please contact us so that we can extend your checkout.
  • Alternatively, you can choose to ignore the current system due date and return your items once the library reopens.
• All Link+ holds that were available for pickup prior to our closure will remain available for pickup until 4/15. You can disregard the hold "pickup by" date on your notice and in your account.

2. Why can't I request items during the temporary closure?

Unfortunately, all current AC Library holds are suspended during the temporary closure. Our system will not accept new requests at this time. We will resume holds once we reopen.

In the meantime, you can still add items to your For Later Shelf in the new catalog, or to your Lists in the Classic Catalog, so that you can easily request those items once we reopen.

Thank you for your patience!

3. What happens to my checkouts and holds during the temporary closure?

We are asking Library members to hold onto library materials until we have reopened.  The new due date for all checked out items is Monday, June 1.  All checked out items that would have been due during our libraries’ temporary closure now have a due date of one week past the reopening of the library.  Our libraries’ book drops are currently closed, so please hold onto your checked out items for now.

Similarly, all holds that would have expired during the temporary closure will be available for pickup by May 10.  Your account may still display the previous "pickup by" date, but your holds will remain on the hold shelves through May 10. This date will be extended if needed.

Thank you for your patience!

4. How can I get information from the library while closed?

We will remain open 24/7 at www.aclibrary.org and will be expanding our online offerings. A Quick Start Guides tutorial for our online materials, including eBooks, eAudiobooks, and more is available on the sidebar of our eLibrary.

•Our libraries are closed but we’re ready to help you online with our new live chat service!

You can live chat with us online for reference questions, research help, assistance with online resources, and more! Simply type your question into the AC Library Live Chat box on our Ask Us page to connect with us.

 Our new chat service is available from 8:30 a.m. to 5:00 p.m. six days a week, Monday through Saturday.

5. I had an appointment to get my income tax done at the library, what should I do?

AARP has cancelled all their appointments for tax assistance due to coronavirus. The Federal income tax deadline has been extended to July 15, 2020.  Stay tuned for additional information after the library reopens.