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Police Services

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1. Why should I use 9-1-1?

When you use 9-1-1, your call goes directly to the dispatch center.  All 9-1-1 calls are automatically traced back to their origin.  If you were unable to tell the operator your problem, proper emergency services will be dispatched to the location from which the call originated.

2. When should I use 9-1-1?

9-1-1 is the number to call when you want to report a serious crime, a crime in progress, or a life-threatening emergency.  Our 9-1-1 dispatchers are trained to give medical information on the phone in addition to dispatching emergency personnel.  The dispatchers are radio-linked to all of the police and fire stations, as well as all emergency vehicles in the field. When making a 9-1-1 call, it is important to stay calm and remain on the telephone line until the dispatcher notifies you that it is okay to hang up.

3. How do I report a crime to the police department?

Use 9-1-1 in an emergency. To report a crime when there is no emergency, call our non-emergency Dispatch Line at (925) 462-1212, or for business calls contact the Dublin Police Services Business Office at (925) 833-6670.

4. How do I obtain a restraining order?

Contact the Alameda County Superior Court at 5151 Gleason Drive, Dublin, CA  94568 or by phone at (925) 803-7171. If the situation requires prompt action and the court is closed, Police Services may be able to assist you in obtaining an emergency protective order.

5. Can I make an anonymous report of a crime to the police?

Yes, during non-emergency situations, you may call the Police Services Tip Line at (925) 833-6638.

6. How do I file a police report?

If you live in Dublin, you may either visit the Dublin Police Services Business Office and file the report in person or you may call Dispatch and an officer will be dispatched to your home to take a report.  Reports cannot be filed online or over the phone.

7. How do I get a copy of a police report?

The law specifically governs what information can be released to the public.  If you need a copy of a police report, contact the Dublin Police Services Business Office (6361 Clark Ave Dublin, CA 94568) or via the business number: (925) 833-6670.  A $5.00 fee is charged per report.

8. Does a mechanical (fix-it) traffic citation need to be signed off?

Yes, please contact the Dublin Police Services Business Office at 925-833-6670 between the hours of 8:00 a.m. and 5:00 p.m. to request an officer to sign off your citation.  There is a $10.00 fee for this service for tickets issued by outside jurisdictions.  You must bring the vehicle and citation to the department with the required repairs completed.  A police officer will inspect the vehicle to ensure the repairs have been made and sign the proof of correction.  It is then your responsibility to return the proof of correction to the appropriate court with any fees required to have the citation dismissed.  Note: Only the court can sign off on proof of insurance violations.

9. What is the procedure for reporting Lost & Found items?

To report an item as lost or to submit a found item, please contact the Dublin Police Services Business Office at 925-833-6670.

10. How do I contest a parking violation?

You may come to Police Services to complete an Administrative Review Request worksheet. The request must be submitted within 21 days of when the citation was issued. Once completed, the traffic department will review the information and make a determination regarding your liability. You will receive a letter in the mail advising of the outcome.

11. How do I pick up my vehicle if it has been towed by the City of Dublin?

You may begin the process of obtaining a vehicle release the same day that a vehicle has been towed, except in instances when a vehicle has been placed on a 30-day hold by the officer.  In order to retrieve a vehicle after it’s been towed, you must be the registered owner and you must come to Dublin Police Services Business Office in person to retrieve the vehicle release form and to pay the release fee to the City of Dublin ($100.00).  During business hours, you may visit the Dublin Police Services Business Office to obtain the form and to pay the fee.  From 8 a.m. to 4:30 p.m. cash, checks and credit cards are acceptable forms of payment.  After business hours and during weekends or City holidays, you may use the call box located immediately outside Dublin Police Services.  This will connect you directly to Dispatch, who will send an officer to assist you in obtaining the vehicle release form.  After 4:30 p.m., only exact change will be accepted by Dublin Police Services.  A vehicle release will only be granted to you as the registered owner.  You must bring the following: 1. Up-to-date registration on the vehicle (this can be verified at Dublin Police Services);  2. A valid California State Driver’s license;  OR 3. A Photo ID (e.g. Costco card, credit card with photo ID on the card, etc.) to verify the registered owner’s identity.  If you do not have a valid California Driver's License, you must be accompanied by someone who has a valid California State Driver’s license on their person.  After you obtain the vehicle release form, you may proceed to the tow yard.  Tow fees must also be resolved at the tow yard before the vehicle may be retrieved.

12. What is the average response time to an emergency call from the time of dispatch?

Response time can vary depending on the time of day and the available units. Average response time to a life-or-death emergency averages 3.5 minutes.

13. When can I have my fingerprints taken?

Fingerprinting services are available by appointment for City of Dublin volunteers and City permit applicants. Please call the Dublin Police Services Business Office at 925-833-6670 to make an appointment for fingerprinting services.

14. Do you have an inquiry about found or seized property? Have you had a bicycle reported as lost or stolen? Do you wish to arrange for the return of property or evidence?

Contact the Dublin Police Services Business Office to inquire about property. To receive any property from the department, individuals must call and make an appointment with the sheriff's technician. Please be prepared to provide the following information: 1. Name 2. Report Number 3. Date and/or Location of Occurrence   If you have filed a report of a lost or stolen bicycle, call and arrange to view the bicycles in our storage area. The sheriff's technician can be reached by calling Dublin Police Services at 925-833-6668.

15. How do I file a complaint against a police officer?

To file a complaint against a Dublin Police Officer, you may come to Dublin Police Services to obtain the complaint form or you may download the form from our website.

16. Where do I send payment for a parking ticket?

Payments can be mailed to:
City of Dublin
c/o Parking Violation Processing Center
P.O. Box 11923
Santa Ana, CA 92711

You may also submit payment for parking citations online.

17. How long can cars be parked on the streets without moving before they get towed away?

A vehicle cannot be abandoned, inoperable, or stored on a City street for longer than 72 hours. If a vehicle is reported to the police, an orange tag will be placed on the vehicle and information about it recorded. A few days later, the officer will check again, and if it has not been moved, it will be cited as an abandoned vehicle and towed away.

Report abandoned vehicles on public property by calling (925) 452-2121 and leaving a message or call (925) 462-1212 to speak with a dispatcher regarding your concern.

18. Can the police tow a vehicle from private property?

The Dublin Municipal Code 6.80.020 states that it is unlawful to have a vehicle on private property that is abandoned, wrecked, dismantled, or inoperative. This includes vehicles that are not licensed for long periods of time.

To report abandoned vehicles on private property, call the City's code enforcement officer located in the Planning Division at (925) 833-6610.

19. How do I report an abandoned vehicle in my neighborhood?

Abandoned vehicles are vehicles that appear to be unable to run, are in disuse, or have been parked in the same spot on City streets for more than 72 hours. You may report an abandoned vehicle by calling the City's Abandoned Vehicle Hotline at (925) 452-2121.

20. How does the seat belt law affect me?

Every person who is a driver or passenger in a car or pickup truck originally equipped with seat belts is required to wear them. The driver is responsible for ensuring that seat belts are worn. Any person not wearing a seat belt may be cited for a violation. Children eight years old or under, or under 4 feet 9 inches tall, must be in a child-restraint system.

21. Is a driver's license required to operate a moped?

Yes, a valid driver's license or learner's permit is required.

22. Is it legal to text or place/receive a phone call while driving?

According to California Vehicle Code 23123(a), a person shall not drive a motor vehicle while using a wireless telephone unless that telephone is specifically designed and configured to allow hands-free listening and talking, and is used in that manner while driving.  California Vehicle Code 23123.5 goes on to state that it is illegal to write, send, or receive a text communication. This includes text messages, emails, or instant messages. Violators are subject to citation.

23. How long will it take an officer to get to my house during a non-emergency situation, such as a report of a loud party?

Calls are dispatched according to a priority system with matters of life or death being the highest priority. In normal situations, a response should be approximately 15 minutes.

24. Is there a citizen ride-along program?

Citizens of Dublin are allowed to ride along and observe a patrol officer on his/her shift if they are at least 16 years of age and have a clear criminal record.

Visit the Citizen Ride-Along webpage on the City of Dublin website. Citizen Ride-Along Webpage

25. How can my neighborhood start a Neighborhood Watch Program?

You can sign up to receive police training in how to be a block captain for your street. Block captains receive a Crime Prevention Kit from Dublin Police Services and will learn how to form a Neighborhood Watch Group. Please call (925) 833-6686 for more information.

26. Who is responsible for policing the regional trails that are located in Dublin?

East Bay Regional Park District maintains a Police Department which enforces the law on regional trails. Their non-emergency number is (510) 881-1833. Police Department

27. What is the phone number for Santa Rita Jail?

The Santa Rita Jail is operated by the Alameda County Sheriff's Office. To contact the Santa Rita Jail, call (925) 551-6500.

28. How can I find out if there is sex offender living in my neighborhood?

A list of registered sex offenders can be found in the California Department of Justice Megan's Law Database. To search for sex offenders in your area, please visit the Megan's Law website. Megan's Law Website

29. What crimes are reported in my neighborhood?

You can search www.crimereports.com for crime data in your area, and register your e-mail with the website to receive crime alerts. To start searching, please visit the Crime Reports website. Crime Reports Website