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City of Dublin

Posted on: September 10, 2021

PG&E Enrolling Customers Behind on Payments in New Payment Plan

PG&E will soon auto-enroll eligible customers in new extended payment arrangements by the end of September 2021.  The program protects customers from electric or gas shut-offs while helping pay down any balance due over time.

Residential and small business customers with a PG&E bill at least 60 days past due will automatically be enrolled over the next few weeks, starting with their September bill. Disconnection of service is an action that PG&E does not take lightly. Customers having a hard time paying their bills should contact PG&E immediately at (800) 743-5000. 

Automatic enrollment in the new payment plan program will not change enrollment in financial assistance programs.  PG&E encourages customers struggling to pay their bills to learn more about the following programs:

To learn more about additional resources and financial assistance programs visit or call 800-743-5000. Financial resources for business customers are available here.

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