PG&E will soon auto-enroll eligible customers in new extended payment arrangements by the end of September 2021. The program protects customers from electric or gas shut-offs while helping pay down any balance due over time.
Residential and small business customers with a PG&E bill at least 60 days past due will automatically be enrolled over the next few weeks, starting with their September bill. Disconnection of service is an action that PG&E does not take lightly. Customers having a hard time paying their bills should contact PG&E immediately at (800) 743-5000.
Automatic enrollment in the new payment plan program will not change enrollment in financial assistance programs. PG&E encourages customers struggling to pay their bills to learn more about the following programs:
To learn more about additional resources and financial assistance programs visit pge.com/covid19 or call 800-743-5000. Financial resources for business customers are available here.