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Library

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1. What are the Library fees and fines and can I pay them on-line?

Overdue fines are charged on materials returned or renewed after their due date.
Fines:
• General material $1.00 per day
• AV (DVDs, videos, CDs, etc.) $ .25 per day
• Children's AV $ .25 per day

Non-refundable processing fees:
• Holds not picked up $ 1.00
• Replacement library card $ 1.00
• Processing fee for lost material $10.00
• Returned check - first time $ 25.00
• Returned check - second time $ 35.00

Paying Fines or Fees
If you have questions about fines or fees, contact the Circulation Desk at (925) 803-7277 prior to payment. For online payments the library accepts MasterCard and Visa credit cards as well as ATM cards that display the MasterCard/Visa logo. The Library does not accept credit card payments over the phone.
Fines and fees may also be paid in person at the Circulation Desk by cash or check or credit card.
To pay fines or fees online:
• Log into your account at www.aclibrary.org
• Click on “$ 00.00 in unpaid fines and bills.”
• Click the “Pay Online” button.
• Enter your address, city, state, zip, and email address if it is not already there. Then enter your credit card information. Security is provided by Verisign
• Click the “Submit” button.
• Verify that the information is correct and click the “Submit” button again.
• A receipt will be emailed to you. You may also print a receipt by clicking the “Print” button.
• If you experience any problems, contact the Circulation Desk.

Your borrowing privileges will be suspended when total fines and fees reach $10.00. If you have questions about your account or how a fine or fee has been resolved, please contact the Library's Circulation Supervisor, Rosemary Gomes McGarry at (925) 803-7267.

2. How do I apply for a Library card?

There are two ways to register for a library card—online or in person:

eCard registration:
Fill out the online registration form at and submit. A response will return immediately with your eCard number if an email address was submitted. There will also be an email sent with a “New Customer Notification” subject line, confirming your eCard number. eCards are valid for 3 years. Keep the email or print out your new library card number.

Once you have your eCard, you may immediately use any of our remotely-available electronic resources and place holds (requests) on items. You must replace your e-Card with a full-service card when you come to the library to check-out items.

Full-Service, In-Person registration:
These cards are available to anyone living, working or going to school in the state of California.

You may print out a copy of our registration form in advance to bring with you to the library.

• To receive a card the day of application, identification with name and current address must be provided.
• Acceptable identification includes: California driver's license or California ID, checkbook with preprinted address, a rental agreement, a property lease or deed, a property tax receipt, or postmarked mail.
• Children under 14 may receive a card the day of application if the registration form is signed by the parent or legal guardian and includes the parent's driver's license.
• All information in our files is kept confidential.
Library Card Info
• Your library card is valid for a period of 3 years. When you see the message "your registration has expired", you will need to renew your registration information in person at one of our branches in order to remove this block.
Lost Cards
• If you lose your card (eCard or full-service) call the library immediately. We will block it from being used. You must call the library at (925) 828-1315 to cancel your eCard before you will be able to re-apply online.

3. How long are the loan periods?

• General material - 3 weeks
• Audio Cassettes - 3 weeks
• CDs - 3 week
• Encyclopedias - 1 week
• DVDs, Videos, CD-ROMs - 1 week
• Magazines & Pamphlet - 1 weeks

4. What are the Library fees and fines and can I pay them on-line?

Fines and Fees
Overdue fines will be charged on materials returned or renewed after their due date.
Fines:
• General material $1.00 per day
• AV (DVDs, videos, CDs, etc.) $ .25 per day
• Children's AV $ .25 per day

Non-refundable processing fees:
• Holds not picked up $ 1.00
• Replacement library card $ 1.00
• Processing fee for lost material $10.00
• Returned check - first time $ 25.00
• Returned check - second time $ 35.00

Paying Fines or Fees
If you have questions about fines or fees, contact the branch Circulation Desk prior to payment. For online payments the library accepts MasterCard and Visa credit cards as well as ATM cards that display the MasterCard/Visa logo. The Library does not accept credit card payments over the phone.
Fines and fees may also be paid in person at the Circulation Desk by cash or check or credit card. (Credit card payment is not available at Centerville, Irvington or Niles).
To pay fines or fees online:
• Log in by clicking the “My Account” button.
• Click on “$ 00.00 in unpaid fines and bills.”
• Click the “Pay Online” button.
• Enter your address, city, state, zip, and email address if it is not already there. Then enter your credit card information. Security is provided by Verisign
• Click the “Submit” button.
• Verify that the information is correct and click the “Submit” button again.
• A receipt will be emailed to you. You may also print a receipt by clicking the “Print” button.
• If you experience any problems, contact the branch Circulation Desk.

Your borrowing privileges will be suspended when total fines and fees reach $10.00.

5. How do I renew checked-out items?

• TO RENEW ONLINE, click on My Account & enter your name and barcode.
• You will see a link marked "Items currently checked out." Click on the link to view the materials you have checked out.
• Select the materials you want to renew by checking the boxes in the RENEW column.
• Then click the "Renew Selected" button.
• A new due date will appear with RENEWED in the status column.
• IMPORTANT: be sure to read the messages in the status column. If you cannot renew items, a message will appear.
• TO RENEW BY TELEPHONE, have your library card and items to renew available to enter the bar code numbers. Call 510-790-8096 and follow the instructions.
• Items may be renewed twice with the following exceptions:
Reasons why your renewal may not be successful:
1. Another patron has a request (hold) on the item.
2. Your fines or fees balance is $10.00 or above.
3. An item on your record is ten or more days overdue.
4. The item has already been renewed twice.
5. Your library card account needs to be updated.

6. How do I access e-books and e-audiobooks?

Alameda County Library provides free access to electronic books and audiobooks. These electronic books can be accessed from home; the audiobooks can be downloaded for listening at home.

• Learning Express • Safari • Tumblebooks
• NetLibrary • LibriVox

To use eBooks and audiobooks you will need:

•An Alameda County Library card.
•Access to the Internet.
•The appropriate software for the device on which you wish to access the digital book.
To find an ebook or eAudiobook, select the ebook program you would like to search (NetLibrary, Safari, Tumblebooks, etc.)from the list below, log in with your Alameda County Library card, then search for your title. Titles are listed in our catalog but note that you must return to this page, select a program and log in with your library card.

7. Can I download audiobooks to my i-Pod?

Currently the Library offers e-books through its subscription with NetLibrary. Each NetLibrary eAudiobook is available in one of the two formats: MP3 format or protected WMA format. eAudiobooks in MP3 format can be played on iPods. For more information see the help screens in NetLibrary.

8. Does the Library have any private space/rooms available for public use?

Dublin has two meeting rooms:
The Community Room is 1,830 square feet and can accommodate 80 people for dining and 125 for assembly. It is equipped with a built-in PA system, video projection system with inputs for a laptop, (not provided) and a presentation screen. The Community Room must be rented through the City of Dublin’s Parks and Community Services. A rental application can be downloaded from the City’s website or call (925) 556-4500.
The Library Program Room can accommodate 46 people for assembly. This room is available to community groups for educational, cultural, intellectual, and civic activities when not needed for library purposes. This room is managed by the Library and is subject to the meeting room policies of the Alameda County Library. All meetings must be free and open to the general public. Admission fees are not permitted. No donations, raffles, collections, fees, or sales of any kind may occur. The room can only be in use during library open hours. The Library books the room one calendar month at a time. For more information or to reserve the room, call the Reference Desk at (925) 803-7275 during normal Library hours.